Our customers have a 60 day return policy upon delivery. If you are returning clothing it must be unworn, unwashed, without embroidery, and in NEW condition. Clothing items must have their original tags and/or packaging. We will not accept items contaminated by animal hair, have an odor to them, or have clearly been worn other than trying the item on to see if it fits. These items will be returned to you at your cost.
Returns* Simply return the item or items to the address below at your expense, please include a copy of your sales receipt. We will refund your purchase, less shipping charges. NO restock fees. Your refund will be credited back to the source of payment.
*Shipping charges are not refundable for all purchases. Customer is also responsible for the cost of return shipping.
*Embroidery Notice: Embroidered, Altered, or Custom Striped items are not returnable, exchangeable, or refundable. Returned items must be new in sellable condition, without animal hair or cigarette odors, and not washed or worn unless defective.
*Footwear Notice: When returning shoes or boots, the footwear must be unworn and returned in its original box with all original tags and paper. The show box must be in the condition it was in when you received the package. Do not use the original shoebox as your shipping box. Use the box the shoes/boots were shipped in or a box big enough for the shoebox to fit in when returning your items. If the original box is damaged in anyway (unusable for resale) we reserve the right to charge you a $50.00 fee to replace the box.
Send All Returns to:
Sullivan Uniform - Returns Dept
Customer P.O.# as found on Packing List _________
5130 Fulton Drive, Suite M
Fairfield, CA 94534
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Sullivan Uniform will NOT receive credit for the return or exchange
Defects in Workmanship
Defects in workmanship will be replaced at our expense. e-mail or call within 60 days from receipt of your order. (Be sure to include the order number, item, and your name.)
Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by e-mail, or phone within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Once you click purchase now on the website, the order is submitted electronically directly to one of our warehouses, this automation by-passes customer service or human intervention all together. Within minutes, your order is pulled, packed, and sitting among hundreds of other orders ready for UPS to pick up for delivery that day or the next. Thus, making in nearly impossible to stop an order once its been place. We are happy to accept your return or exchange once you receive your items.
Orders shipped, but refused by the customer will still be charged shipping charges. Orders which have already been submitted to our embroidery company cannot be canceled. Orders which have already reached our distribution center cannot be canceled.
Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above. Order shipped and refused by customer will not receive credit for shipping charges. Any cancellations require confirmation from our customer service department.