60 Day Return Policy
Our customers have a 60 day return period on Workwear and 30 days on Footwear
Items returned must be new, unworn, unwashed, without embroidery or customization, clean without odor or animal hair. Clothing items must have their original tags and/or packaging. The customer is responsible for the cost of return shipping, unless we made the error. Your refund will be credited back to the source of payment. We will not accept items contaminated by animal hair, have an odor to them, or have clearly been worn other than trying the item on to see if it fits.
1. For Online Orders
If your order was placed online click on the link below and log into your order history to start your return:
2. For Phone Orders
If your order was placed by phone then simply return the item or items to the address below, please include a copy of your sales receipt or packing list. NO Return Authorization is required.
Send Returns To:
Sullivan Uniform - Returns Dept
Customer P.O.# _________
5130 Fulton Drive, Suite M
Fairfield, CA 94534
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Automotive Workwear will NOT receive credit for the return.
Exchanges are made only for the same item in just a different size or color only. If ordering a different product then return the item and and purchase the correct item. Ship the exchange back to us at your expense and we will ship you the exchange at our expense.
1. For Online Orders
If your order was placed online click on the link below and log into your order history to start your exchange:
2. For Phone Orders
If your order was placed by phone click on the exchange form button below, please include a copy of your sales receipt or packing list with the form.
Use this Exchange Form to make an exchange for the same item in just a different size or color only. Do not use this form to exchange for a different product. If ordering a different product then return the item and and purchase the correct item.
Footwear Notice: When returning shoes or boots, the footwear must be unworn and returned in its original box with all original tags and paper. That box must be in the condition it was in when you received the package. Do not use the original shoebox as your shipping box. Use the box the shoes/boots were shipped in or a box big enough for the shoebox to fit in when returning your items. If the original box is damaged in anyway (unusable for resale) we reserve the right to charge you a $50.00 fee to replace the box.
Defects in Workmanship
Defects in workmanship will be replaced at our expense. We will supply you with a pre-paid shipping label to send back the original item, and will replace or refund the item, e-mail or call 650-589-0155 within 60 days from receipt of your order.
If we made an error and shipped you an incorrect item from what you ordered, we will supply you with a pre-paid shipping label to send back the original item, and will replace or refund the item, if applicable. Contact us by e-mail, or phone at 650-589-0155.
Once you click purchase now on the website, the order is submitted electronically directly to one of our warehouses, this automation by-passes customer service or human intervention all together. Within minutes, your order is pulled, packed, and sitting among hundreds of other orders ready for UPS to pick up for delivery that day or the next. Thus, making in nearly impossible to stop an order once its been place. We are happy to accept your return or exchange once you receive your items.
Orders shipped, but refused by the customer will still be charged shipping charges. Orders which have already been submitted to our embroidery company cannot be canceled. Orders which have already reached our distribution center cannot be canceled.
Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above. Order shipped and refused by customer will not receive credit for shipping charges. Any cancellations require confirmation from our customer service department.