Returns & Exchanges
Return / Exchange Policy
Our customers have a 60 day return / exchange policy upon delivery. If you are not satisfied with our products for any reason return them for a refund or exchange. NO restock fees and your exchanges are shipped back to you at OUR expense.
Simply return the item or items to the address below at your expense, please include a copy of your sales receipt. We will refund your purchase, less shipping charges. NO restock fees. Your refund will be credited back to the source of payment.
*Shipping charges are not refundable for all purchases. Customer is also responsible for the cost of return shipping.
*Embroidered, Altered, or Custom Striped items are not returnable, exchangeable, or refundable. Returned items must not be washed or worn unless defective.
Simply return the item or items to the address below at your expense, please include a copy of your sales receipt. Tell us what you want it replaced with. Your exchange will be returned to you at OUR expense.
Send All Returns to:
Sullivan Uniform - Returns Dept
Customer P.O.# as found on Packing List _________
5130 Fulton Drive, Suite M
Fairfield, CA 94534
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Sullivan Uniform will NOT receive credit for the return or exchange
Defects in Workmanship
Defects in workmanship will be replaced at our expense. e-mail or call within 60 days from receipt of your order. (Be sure to include the order number, item, and your name.)
Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by e-mail, or phone within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Once you click purchase now on the website, the order is submitted electronically directly to one of our warehouses, this automation by-passes customer service or human intervention all together. Within minutes, your order is pulled, packed, and sitting among hundreds of other orders ready for UPS to pick up for delivery that day or the next. Thus, making in nearly impossible to stop an order once its been place. We are happy to accept your return or exchange once you receive your items.
Orders shipped, but refused by the customer will still be charged shipping charges. Orders which have already been submitted to our embroidery company cannot be canceled. Orders which have already reached our distribution center cannot be canceled.
Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above. Order shipped and refused by customer will not receive credit for shipping charges. Any cancellations require confirmation from our customer service department.